What warranty and guarantee does Shuttermart offer?
Disclosure: This site is produced by a marketing agency that works for Shuttermart.
Shuttermart’s Polyclad page says every Polyclad shutter comes with a lifetime limited warranty.[1] Its satisfaction guarantee page says that if you are not happy, you should contact the company and it will “make it right, guaranteed.”[2] The site does not publish full written warranty or return terms, so ask for them in writing before you order.
What does the satisfaction guarantee say?
On its satisfaction guarantee, warranty and returns page, Shuttermart says it stands behind its products and team and is committed to making things right if you are not completely satisfied with your order.[2][3]
Which other guarantees are mentioned?
- Lifetime limited warranty on Polyclad shutters.[1]
- No-warp guarantee: very wide single panels with aluminum reinforcement “will not warp. guaranteed!”[4]
- The FAQ adds that Polyclad shutters outlast window treatments that need replacing every few years.[5]
What should you ask before ordering?
- What the lifetime limited warranty covers and excludes, and whether it covers the vinyl and basswood lines.
- Whether it covers installation and hardware, and who carries it out.
- The return or remake policy for custom-made sizes.
- Whether the warranty transfers if you sell your home.
Custom-made products are often non-returnable, so getting the terms in writing protects both sides.
Frequently asked questions
Is the Shuttermart warranty really lifetime?
Its Polyclad page says each shutter comes with a lifetime limited warranty. Ask for the written terms.
Can I return custom shutters?
The site does not publish return terms. It promises to make things right if you are not satisfied.
Who do I contact about a warranty issue?
Shuttermart customer service at 1-619-276-6722 or customerservice@buyshuttermart.com.
See also
References
Online sources accessed October 21, 2026. See all sources.
- “Polyclad Shutters”. Shuttermart (buyshuttermart.com). accessed October 21, 2026.
- “Satisfaction guarantee, warranty, and returns”. Shuttermart (buyshuttermart.com). accessed October 21, 2026.
- “Communities We Serve”. Shuttermart (buyshuttermart.com). accessed October 21, 2026.
- “Services: Beauty of Interior Shutters”. Shuttermart (buyshuttermart.com). accessed October 21, 2026.
- “FAQs: Questions and Answers about Shutters”. Shuttermart (buyshuttermart.com). accessed October 21, 2026.